Post by Traindiesel! on Nov 4, 2023 0:18:33 GMT
Since we moved to Southern California I’ve had all of my purchases from the TCA York Meet shipped home from the UPS tables that are conveniently provided in the lobby between the Blue and Silver Halls at the York Fairgrounds. This Meet was no exception. They securely packed each item into a box perfectly and the box always arrived home a few days later in perfect condition.
However, this time there was a snag. As I was tracking the package on the UPS website I discovered that it was given an ‘alternate tracking number’ and was rerouted to another UPS hub and marked as delivered. I thought my box had been pilfered.
Upon calling UPS customer service I had to battle the chatbot that couldn’t find my tracking number. Finally it transferred me to a real person, who seemed fairly disinterested in my plight. I was told the box had been sequestered for a fraud alert. WHAT?! I sent the box to myself, how could this be? They had no further information except to call the store I shipped it from. Imagine that. Customer service had no info about what was happening with my package.
So I called the store that manned the table at York. No answer, left a message. Three times a day for three days. Just a voicemail. I thought I got got! I was going to let it go until Monday but decided to try one more time today. Halfway through the voicemail someone picked up the phone!
To shorten the story a bit, they said they’ve been dealing with this issue all week. Every package that got shipped from York was flagged for fraud because of a new process introduced by UPS not too long ago. If a package doesn’t directly originate from a UPS store the package is flagged as a fraudulent shipment. The problem was this particular store or maybe most stores weren’t aware this process had been implemented. The thought is that their store account was hacked because the transaction wasn’t at the store location and they are relocated to the fraud processing facility.
The UPS store personnel at the York location was very helpful and apologetic. Yet to be determined is when I’ll be getting my York treasures. The hub it resides in may have to ship it back to the store in York, they’ll have to do the transaction again and then ship it back to me at their expense.
It seems like a good safeguard for peoples packages but they probably should inform their outlets on the way to ship items offsite.
However, this time there was a snag. As I was tracking the package on the UPS website I discovered that it was given an ‘alternate tracking number’ and was rerouted to another UPS hub and marked as delivered. I thought my box had been pilfered.
Upon calling UPS customer service I had to battle the chatbot that couldn’t find my tracking number. Finally it transferred me to a real person, who seemed fairly disinterested in my plight. I was told the box had been sequestered for a fraud alert. WHAT?! I sent the box to myself, how could this be? They had no further information except to call the store I shipped it from. Imagine that. Customer service had no info about what was happening with my package.
So I called the store that manned the table at York. No answer, left a message. Three times a day for three days. Just a voicemail. I thought I got got! I was going to let it go until Monday but decided to try one more time today. Halfway through the voicemail someone picked up the phone!
To shorten the story a bit, they said they’ve been dealing with this issue all week. Every package that got shipped from York was flagged for fraud because of a new process introduced by UPS not too long ago. If a package doesn’t directly originate from a UPS store the package is flagged as a fraudulent shipment. The problem was this particular store or maybe most stores weren’t aware this process had been implemented. The thought is that their store account was hacked because the transaction wasn’t at the store location and they are relocated to the fraud processing facility.
The UPS store personnel at the York location was very helpful and apologetic. Yet to be determined is when I’ll be getting my York treasures. The hub it resides in may have to ship it back to the store in York, they’ll have to do the transaction again and then ship it back to me at their expense.
It seems like a good safeguard for peoples packages but they probably should inform their outlets on the way to ship items offsite.
