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Post by ptc on Feb 15, 2022 13:56:44 GMT
I recently purchased a fire truck to go with one of my fire stations in our CIC. It is one of the best detailed fire truck I have seen. When I received it yesterday, one of the sirens on the roof was missing. I checked the sellers photos and sure enough, it was not there. Easiest solution, contact Brooklin Models. Within just a few hours (UK to US time zones) they found a replacement and it is on the way to me, no charge. There was a thread the other day about train manufactures changes in warranty work/customer service and I mentioned they could learn from this wonderful company in the UK. Today's experience makes my point.
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Post by Adam on Feb 15, 2022 14:24:17 GMT
Makes sense that the best maker of model vehicles also has the best customer service.
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Post by ptc on Feb 15, 2022 17:33:14 GMT
Adam, I am blown away just how good their customer service is.
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Post by david1 on Feb 15, 2022 18:36:11 GMT
That's what makes Brooklin such a great company. With Customer service like that you will sure remain a Customer.
Dave
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Post by thebigcrabcake on Feb 17, 2022 16:10:18 GMT
All my contacts with Brooklin Models have been very good. They have been prompt and responsive. They are doing it the right way.
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