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Post by Deleted on Oct 4, 2019 0:16:47 GMT
I can't argue with anything you've said David. Mine will go back too if not correct.
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Post by JDaddy on Oct 4, 2019 0:34:18 GMT
Yep, I did a BTO on a PS1 GN sound car... 39000 series car. Wrong door and wrong colors... I sent it right back to Lionel. Did not even match their previous release... they are really blowing it lately.
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Post by Deleted on Oct 4, 2019 12:32:22 GMT
The sad part is, it doesn't have to be this way. There are PLENTY of employees that are capable of quality checks. They just choose not to do them.
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Post by Deleted on Oct 4, 2019 13:31:22 GMT
Emile can you repost the images from your PE RPO project? I remember being extremely impressed with the way you detailed the interior... This photo was taken part way through the project. Obviously I had a lot of touchup painting and as well as the Lettering of the outer shell. Couldn't find the picture of the final project but this should give a pretty good idea. Emile That is an awesome interior. Bravo Emile.
As for the paint screw up, this is just getting sad. Dave Oslon no longer responds to my emails or I'd ask him about these. Don't know if it was something I said or he's under orders not to respond to customers anymore. I know they won't let him out to the shows anymore.
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Post by rockymountaineer on Oct 4, 2019 14:53:31 GMT
..... Don't know if it was something I said or he's under orders not to respond to customers anymore. I know they won't let him out to the shows anymore.
Gary, I think your last sentence might very well contain the answer to the question posed in the earlier sentence. And i’ll leave it at that for now. David
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Post by Deleted on Oct 4, 2019 16:48:51 GMT
Yes, no need to say anything else. I don't know how Ryan does it. He must get swamped with WTF at these shows. Should be interesting who they have at York this year.
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Post by Deleted on Oct 4, 2019 16:50:53 GMT
..... Don't know if it was something I said or he's under orders not to respond to customers anymore. I know they won't let him out to the shows anymore.
Gary, I think your last sentence might very well contain the answer to the question posed in the earlier sentence. And i’ll leave it at that for now. David Regardless of whether Dave would answer, it's really not his problem. This sits in productions lap.
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Post by Deleted on Oct 4, 2019 17:07:18 GMT
Gary, I think your last sentence might very well contain the answer to the question posed in the earlier sentence. And i’ll leave it at that for now. David Regardless of whether Dave would answer, it's really not his problem. This sits in productions lap. Maybe, but I thought Dave approves all production after he receives production samples. So any color mis-match should of be caught before production commenced. At least that's what I learned during the entire Mogul issues.
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Post by Deleted on Oct 4, 2019 17:31:45 GMT
If I had made these kinds of constant errors in my job, I wouldn’t have had a job. The costs including time wasted having to deal with it must be quite substantial.
I don’t know which is worse, Lionel or Virginia Tech’s football team. Bad as it is, Lionel comes out ahead.
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Post by Deleted on Oct 8, 2019 14:50:31 GMT
I just spoke with Lionel. While I didn't ask to share what was conveyed to me, I'll leave that to Lionel to hopefully do, but I got off the phone feeling much better by what was conveyed to me. IMO it never hurts to call and be polite and let them know how you feel or what your concerns are.
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Post by Deleted on Oct 8, 2019 14:54:34 GMT
Good to hear, yes always be polite. Get more flies with honey than with fly paper.
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Post by MichRR714 on Oct 8, 2019 16:39:34 GMT
Swell, I haven't even opened my RPO yet. Was kind of waiting for Christmas to pull it out.
I guess I'll have to pull it out and compare to my other cars and see how bad they screwed up this time.
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sg3
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Post by sg3 on Oct 11, 2019 3:46:39 GMT
Update: This car is going home to Lionel or back to China. This is totally unacceptable. I can build my own RPO better than Lionel can. Can YOU spot what's wrong? The color looks closer to the new MTH cars coming out
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Post by Deleted on Oct 11, 2019 10:32:38 GMT
Is this one of the other two new releases? I had hoped that they might be done properly.
Assuming yes, what the heck is going on with Lionel? The continuance of this kind of incompetence is unbelievable... unless most customers simply take whatever they pay for. Maybe we are the messed up ones.
I pick up the last Lionel item that I have on order at York next week. There will be no more. Unfortunately Lionel is dependably awful.
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Post by Deleted on Oct 11, 2019 10:44:01 GMT
Is this one of the other two new releases? I had hoped that they might be done properly. Assuming yes, what the heck is going on with Lionel? The continuance of this kind of incompetence is unbelievable... unless most customers simply take whatever they pay for. Maybe we are the messed up ones. I pick up the last Lionel item that I have on order at York next week. There will be no more. Unfortunately Lionel is dependably awful. While the RPO car is incorrect, after contacting Lionel I am cautiously optimistic that the passenger cars will be fine and the RPO car corrected. We'll have to wait and see but I will be following up next week at York.
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