The one time I had a problem with a Menards train product that wasn't easily fixable by me they replaced the item. The only other problems I've had with Menards freight cars is the wheel sets not properly set into the trucks. It takes a few seconds to fix that once you know what to look for.
Alma and Jupiter Bay Railway - The Road to a Better Tomorrow
After 3 days of waiting I heard from them. Now 5 days later I still don't have the FedEx label they promised. Their response to a follow up email was "check spam" . . . uhhh, it wasn't there either . . .
Not train related, I purchased a product back in November, a replacement lid for a sauce pan. It was the wrong size, so I called their customer service number. Got a recording saying that they were not staffing the phone due to the pandemic, and to use their customer service email. Sent them an email, go an immediate automatic response saying they will be looking into it.
About a week after that I sent another email, same automatic response. This went on for quite a while, finally about 2 weeks ago I wrote another email saying I was going to contact the Better Business Bureau. That woke them up! Got a shipping label for the return and ordered the correct size lid. The returned item hit their doorstep last night, and since it was cheaper than the first one I was promised a refund. We'll see how long that takes!