Post by runamuckchuck on Jul 28, 2024 12:46:15 GMT
As is often the case be it forum posts or online reviews, the folks who had or feel that they had negative experiences far outnumber those who were satisfied/pleased. Human nature? Who knows.
Anyway as I was enjoying a relaxing breakfast this morning an incident many years ago popped into my head for no reason which I would like to recount.
In what was likely the very early days of BTO I preordered a pricey engine from a small but active husband/wife train dealer in the Carolinas with whom I had a number of interactions/transactions.
After the engine had started showing up at other dealers and not hearing from my dealer I tried to reach them w/o success. It did not take even me long doing some searches to discover that unbeknownst to me the store had abruptly gone out of business. My deposit was gone. The circumstances of the closure were not clear however skullduggery (I like that word) was not suspected.
Over a period of several weeks I contacted Lionel who put me in touch with the distributor who served this dealer. Even though the distributor had likely not received any money for my preorder from this dealer, they offered to credit my deposit towards the purchase of the engine which they would then sell to me directly at a discounted price, or refund my deposit.
Now that is consideration!
Do you have a positive experience (recent or otherwise) with a dealer, importer, distributor that you would like to share? Then this thread is for you.
Anyway as I was enjoying a relaxing breakfast this morning an incident many years ago popped into my head for no reason which I would like to recount.
In what was likely the very early days of BTO I preordered a pricey engine from a small but active husband/wife train dealer in the Carolinas with whom I had a number of interactions/transactions.
After the engine had started showing up at other dealers and not hearing from my dealer I tried to reach them w/o success. It did not take even me long doing some searches to discover that unbeknownst to me the store had abruptly gone out of business. My deposit was gone. The circumstances of the closure were not clear however skullduggery (I like that word) was not suspected.
Over a period of several weeks I contacted Lionel who put me in touch with the distributor who served this dealer. Even though the distributor had likely not received any money for my preorder from this dealer, they offered to credit my deposit towards the purchase of the engine which they would then sell to me directly at a discounted price, or refund my deposit.
Now that is consideration!
Do you have a positive experience (recent or otherwise) with a dealer, importer, distributor that you would like to share? Then this thread is for you.
