Model train stuff is reborn
Mar 13, 2024 18:30:44 GMT
harborbelt70, highvoltage, and 4 more like this
Post by superwarp1 on Mar 13, 2024 18:30:44 GMT
My name is Joe Grubba, and I'm the President of Factory Direct Hobbies. Today, I'm reaching out with some exciting news.
I'm thrilled to share that MB Klein and ModelTrainStuff.com are now part of the Factory Direct Hobbies family. We're an American company based in Arden, North Carolina, and we're passionate about our hobby and the model train community.
I know that the recent changes in ownership and the unexpected shutdown have caused a lot of confusion, disappointment, and even anger. I want you to know that I hear you. These are feelings we never want our customers to experience, and I'm truly sorry for the stress and inconvenience this has caused.
As we move forward, I want to assure you that our team is dedicated to not only bringing back the ModelTrainStuff.com you know and love, but also making it even better. We're committed to maintaining its unique identity and ensuring that it remains your go-to source for all things model trains.
Here's what we're working on:
Faster Shipping: We're improving our logistics to get your orders to you quicker and more reliably.
Rewards Program: We understand how much the rewards program means to you, and we're committed to bringing it back in the best way possible. While our ultimate goal is to restore your previously earned points, we kindly ask for your patience as we carefully review the program to ensure its future feasibility, sustainability, and fairness.
A Familiar Team: We're delighted to welcome back John Weigel, MTS' Customer Service Manager, to provide continuity and experience. Additionally, we're reaching out to other previous team members to bring back the expertise and familiarity you've valued in various departments.
Improved Search: We're enhancing our website's search capabilities to ensure you can easily find the products you're looking for.
Independent Identity: ModelTrainStuff.com will keep its distinct spirit, brand, and website, providing the specialized experience you've come to appreciate.
While we're eager to relaunch the site, we want to make sure everything is just right. We don't have a set date yet, but we promise to keep you in the loop. Please visit our landing page at www.modeltrainstuff.com to sign up for updates.
Your feedback is incredibly important to us. If you have any thoughts, concerns, or suggestions, please reach out to customercare@modeltrainstuff.com. This is a journey we're on together, and your input will help shape the future of ModelTrainStuff.
Thank you for your patience and for sticking with us through these changes. I believe that the best is yet to come, and I can't wait to share this next chapter with you.
Warm regards,
Joseph M. Grubba
Joe Grubba
President
Factory Direct Hobbies / MB Klein & Model Train Stuff
P.S. - Keep an eye out for exciting updates and improvements. We're just getting started!
I'm thrilled to share that MB Klein and ModelTrainStuff.com are now part of the Factory Direct Hobbies family. We're an American company based in Arden, North Carolina, and we're passionate about our hobby and the model train community.
I know that the recent changes in ownership and the unexpected shutdown have caused a lot of confusion, disappointment, and even anger. I want you to know that I hear you. These are feelings we never want our customers to experience, and I'm truly sorry for the stress and inconvenience this has caused.
As we move forward, I want to assure you that our team is dedicated to not only bringing back the ModelTrainStuff.com you know and love, but also making it even better. We're committed to maintaining its unique identity and ensuring that it remains your go-to source for all things model trains.
Here's what we're working on:
Faster Shipping: We're improving our logistics to get your orders to you quicker and more reliably.
Rewards Program: We understand how much the rewards program means to you, and we're committed to bringing it back in the best way possible. While our ultimate goal is to restore your previously earned points, we kindly ask for your patience as we carefully review the program to ensure its future feasibility, sustainability, and fairness.
A Familiar Team: We're delighted to welcome back John Weigel, MTS' Customer Service Manager, to provide continuity and experience. Additionally, we're reaching out to other previous team members to bring back the expertise and familiarity you've valued in various departments.
Improved Search: We're enhancing our website's search capabilities to ensure you can easily find the products you're looking for.
Independent Identity: ModelTrainStuff.com will keep its distinct spirit, brand, and website, providing the specialized experience you've come to appreciate.
While we're eager to relaunch the site, we want to make sure everything is just right. We don't have a set date yet, but we promise to keep you in the loop. Please visit our landing page at www.modeltrainstuff.com to sign up for updates.
Your feedback is incredibly important to us. If you have any thoughts, concerns, or suggestions, please reach out to customercare@modeltrainstuff.com. This is a journey we're on together, and your input will help shape the future of ModelTrainStuff.
Thank you for your patience and for sticking with us through these changes. I believe that the best is yet to come, and I can't wait to share this next chapter with you.
Warm regards,
Joseph M. Grubba
Joe Grubba
President
Factory Direct Hobbies / MB Klein & Model Train Stuff
P.S. - Keep an eye out for exciting updates and improvements. We're just getting started!
