Post by ptc on Feb 15, 2022 13:58:40 GMT
I recently purchased a fire truck to go with one of my fire stations in our CIC. It is one of the best detailed fire truck I have seen. When I received it yesterday, one of the sirens on the roof was missing. I checked the sellers photos and sure enough, it was not there. Easiest solution, contact Brooklin Models. Within just a few hours (UK to US time zones) they found a replacement and it is on the way to me, no charge.
There was a thread the other day about train manufactures changes in warranty work/customer service and I mentioned they could learn from this wonderful company in the UK. Today's experience makes my point.
There was a thread the other day about train manufactures changes in warranty work/customer service and I mentioned they could learn from this wonderful company in the UK. Today's experience makes my point.
